privacy policy

PRIVACY POLICY

Last Updated: September 2026

Victouria Pine operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, process and disclose your personal information when you visit, use or make a purchase through our Services, or otherwise communicate with us.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood how your information may be collected, used and disclosed as described in this Privacy Policy.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies you or can reasonably be associated with you.

Depending on how you interact with our Services, we may collect the following types of information:

  • Contact information, such as your name, billing address, shipping address, phone number and email address.
  • Payment information, such as payment card details, transaction information and payment confirmations.
  • Account information, such as usernames, passwords, preferences and settings.
  • Order information, including products you view, add to your cart, purchase, return, exchange or cancel.
  • Communications, including information you provide when contacting our customer support team.
  • Device information, including information about your device, browser, IP address and network connection.
  • Usage information, including information about how and when you interact with our website.

Sources of Personal Information

We may collect personal information from:

  • You directly, when you create an account, place an order, contact us or otherwise provide information.
  • Automatically through our Services, including through cookies and similar technologies.
  • Our service providers, when they process information on our behalf.
  • Our business partners or other third parties, where permitted by applicable law.

How We Use Your Information

Depending on how you interact with Victouria Pine, we may use your personal information to:

  • Provide, operate and improve our Services.
  • Process payments and fulfill orders.
  • Arrange shipping and deliveries.
  • Process returns, refunds and exchanges.
  • Remember your preferences and provide a more personalized shopping experience.
  • Provide customer support and communicate with you about your orders.
  • Send marketing or promotional communications where permitted by law.
  • Help detect and prevent fraud, unauthorized activity and security issues.
  • Maintain the security of our website and services.
  • Comply with applicable laws and legal requirements.

How We Share Personal Information

We may share personal information with third parties when necessary to operate our business and provide our Services.

This may include:

  • Shopify and other service providers involved in payment processing, website hosting, analytics, customer support, fulfillment and shipping.
  • Business and marketing partners that help us advertise or promote our Services.
  • Third parties when you request or authorize us to share information.
  • Companies within our corporate structure, where applicable.
  • Authorities or other parties where disclosure is required by law or necessary to protect our rights, customers or Services.
  • A successor or other party involved in a business transaction such as a merger, sale or restructuring.

Shopify

Our store is hosted on Shopify. Shopify collects and processes certain personal information relating to your use of our Services in order to provide and improve its platform.

Information submitted through our store may be processed by Shopify and other service providers, including providers located in countries outside your country of residence.

For more information about how Shopify handles personal information, please review Shopify’s privacy policies directly.

Third-Party Websites

Our Services may contain links to websites or platforms operated by third parties.

If you follow a link to a third-party website, you should review that website’s privacy policy and terms. Victouria Pine is not responsible for the privacy, security, content or practices of third-party websites that we do not control.

Children's Information

Our Services are not intended for children who are below the applicable age of majority in their jurisdiction. We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us at info@victoria-pine.com so that we can review the matter and take appropriate action.

Security and Retention

We take reasonable measures to protect personal information against unauthorized access, use or disclosure. However, no method of electronic storage or transmission can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for purposes such as providing our Services, maintaining accounts, processing transactions, meeting legal obligations, resolving disputes and enforcing agreements.

Your Rights and Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including:

  • The right to request access to personal information we hold about you.
  • The right to request deletion of your personal information.
  • The right to request correction of inaccurate information.
  • The right to request a copy of your personal information in certain circumstances.
  • The right to object to or restrict certain processing.
  • The right to withdraw consent where processing is based on consent.
  • The right to opt out of certain marketing communications.

You can contact us at info@victoria-pine.com to exercise applicable rights or ask questions about your personal information.

Marketing Communications

If you receive promotional emails from us, you can unsubscribe at any time by using the unsubscribe option included in those communications.

Even if you opt out of promotional messages, we may still contact you regarding important non-promotional matters, such as orders, transactions or your account.

Complaints

If you have concerns about how we handle your personal information, please contact us at:

Email: info@victoria-pine.com

Depending on your location, you may also have the right to submit a complaint to your local data protection authority.

International Transfers

Your personal information may be transferred to, stored in or processed in countries outside the country where you live.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, legal requirements or privacy practices.

When we make changes, we will update the “Last Updated” date on this page.

Contact

If you have questions about this Privacy Policy or our privacy practices, please contact:

Victouria Pine
Email: info@victoria-pine.com