Refund Policy

Last Updated: September 2026

Thank you for choosing Victouria Pine. We take pride in offering carefully selected, high-quality products and providing a positive shopping experience for our customers. If you are not completely satisfied with your purchase, our return and refund policy is designed to make the process as simple as possible.

30-Day Return Policy

We accept returns within 30 days of the purchase date.

To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging. Please include your original order confirmation or packing slip with your return.

How to Initiate a Return

Contact Us:
Before sending an item back, please contact our support team at info@victoria-pine.com to begin the return process.

Return Authorization:
Once your return request has been approved, we will provide you with the necessary return instructions.

Package the Item:
Please package the item securely and, where possible, use its original packaging. Make sure all included accessories are returned with the product.

Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part. We recommend using a shipping service that provides tracking.

Refund Process

Once we receive your returned item, we will inspect it and send you an email confirming that your return has been received.

We will then notify you whether your refund has been approved or declined.

If your return is approved, your refund will be processed and credited to your original payment method within 7 business days.

Please note that the time it takes for the refund to appear in your account may also depend on your bank or payment provider.

Non-Refundable Items

The following items are not eligible for a refund:

• Opened or used products
• Gift cards

Damaged or Defective Items

If your order arrives damaged or you receive a defective product, please contact us as soon as possible at info@victoria-pine.com.

Please include your order details and clear photos showing the issue. We will review the situation and work with you to find an appropriate solution.

Exchanges

If you would like a different product or variation, the fastest option is generally to return the original item in accordance with this policy.

Once your return has been accepted, you can place a new order for the item you would like instead.

Contact Information

Victouria Pine
Email: info@victoria-pine.com

Support Hours:
Monday to Friday
09:00 AM – 5:00 PM

Owner: Victoria Parker